/* ============================================================================
   CONTACT CENTER MODULE - Main Stylesheet
   Professional dark theme with accent colors
   ============================================================================ */

/* --------------------------------------------------------------------------
   CSS VARIABLES & ROOT
   -------------------------------------------------------------------------- */
:root {
    /* Colors - Dark Professional Theme */
    --bg-primary: #0a0e14;
    --bg-secondary: #111820;
    --bg-tertiary: #1a2332;
    --bg-card: #151d2a;
    --bg-hover: #1e2838;
    
    /* Text Colors */
    --text-primary: #e6edf3;
    --text-secondary: #8b949e;
    --text-muted: #6e7681;
    --text-inverse: #0a0e14;
    
    /* Accent Colors */
    --accent-primary: #58a6ff;
    --accent-success: #3fb950;
    --accent-warning: #d29922;
    --accent-danger: #f85149;
    --accent-purple: #a371f7;
    --accent-cyan: #39c5cf;
    
    /* Status Colors */
    --status-available: #3fb950;
    --status-busy: #f85149;
    --status-paused: #d29922;
    --status-offline: #6e7681;
    --status-ringing: #a371f7;
    
    /* Borders */
    --border-color: #30363d;
    --border-subtle: #21262d;
    
    /* Shadows */
    --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.3);
    --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.4);
    --shadow-lg: 0 8px 24px rgba(0, 0, 0, 0.5);
    --shadow-glow: 0 0 20px rgba(88, 166, 255, 0.15);
    
    /* Typography */
    --font-sans: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    --font-mono: 'JetBrains Mono', 'Fira Code', 'Consolas', monospace;
    
    /* Spacing */
    --spacing-xs: 0.25rem;
    --spacing-sm: 0.5rem;
    --spacing-md: 1rem;
    --spacing-lg: 1.5rem;
    --spacing-xl: 2rem;
    --spacing-2xl: 3rem;
    
    /* Border Radius */
    --radius-sm: 4px;
    --radius-md: 8px;
    --radius-lg: 12px;
    --radius-xl: 16px;
    --radius-full: 9999px;
    
    /* Transitions */
    --transition-fast: 150ms ease;
    --transition-base: 250ms ease;
    --transition-slow: 400ms ease;
}

/* --------------------------------------------------------------------------
   RESET & BASE
   -------------------------------------------------------------------------- */
*, *::before, *::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    font-size: 16px;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

body {
    font-family: var(--font-sans);
    background: var(--bg-primary);
    color: var(--text-primary);
    line-height: 1.6;
    min-height: 100vh;
}

/* --------------------------------------------------------------------------
   TYPOGRAPHY
   -------------------------------------------------------------------------- */
h1, h2, h3, h4, h5, h6 {
    font-weight: 600;
    line-height: 1.3;
    color: var(--text-primary);
}

h1 { font-size: 2rem; }
h2 { font-size: 1.5rem; }
h3 { font-size: 1.25rem; }
h4 { font-size: 1.125rem; }

.text-mono {
    font-family: var(--font-mono);
}

.text-muted {
    color: var(--text-muted);
}

.text-secondary {
    color: var(--text-secondary);
}

.text-success { color: var(--accent-success); }
.text-warning { color: var(--accent-warning); }
.text-danger { color: var(--accent-danger); }
.text-primary { color: var(--accent-primary); }

/* --------------------------------------------------------------------------
   LAYOUT
   -------------------------------------------------------------------------- */
.app-container {
    display: flex;
    min-height: 100vh;
}

.sidebar {
    width: 260px;
    background: var(--bg-secondary);
    border-right: 1px solid var(--border-color);
    display: flex;
    flex-direction: column;
    position: fixed;
    height: 100vh;
    z-index: 100;
}

.main-content {
    flex: 1;
    margin-left: 260px;
    padding: var(--spacing-xl);
    min-height: 100vh;
}

.page-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-xl);
    padding-bottom: var(--spacing-lg);
    border-bottom: 1px solid var(--border-subtle);
}

.page-title {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.page-title h1 {
    font-size: 1.75rem;
    font-weight: 600;
}

.page-subtitle {
    color: var(--text-secondary);
    font-size: 0.875rem;
    margin-top: var(--spacing-xs);
}

/* --------------------------------------------------------------------------
   SIDEBAR
   -------------------------------------------------------------------------- */
.sidebar-header {
    padding: var(--spacing-lg);
    border-bottom: 1px solid var(--border-color);
}

.sidebar-logo {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    text-decoration: none;
    color: var(--text-primary);
}

.sidebar-logo-icon {
    width: 40px;
    height: 40px;
    background: linear-gradient(135deg, var(--accent-primary), var(--accent-purple));
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
}

.sidebar-logo-text {
    font-weight: 700;
    font-size: 1.125rem;
}

.sidebar-logo-sub {
    font-size: 0.75rem;
    color: var(--text-muted);
    font-weight: 400;
}

.sidebar-nav {
    flex: 1;
    padding: var(--spacing-md);
    overflow-y: auto;
}

.nav-section {
    margin-bottom: var(--spacing-lg);
}

.nav-section-title {
    font-size: 0.7rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-muted);
    padding: var(--spacing-sm) var(--spacing-md);
    font-weight: 600;
}

.nav-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-sm) var(--spacing-md);
    border-radius: var(--radius-md);
    color: var(--text-secondary);
    text-decoration: none;
    transition: all var(--transition-fast);
    margin-bottom: var(--spacing-xs);
    cursor: pointer;
}

.nav-item:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.nav-item.active {
    background: rgba(88, 166, 255, 0.1);
    color: var(--accent-primary);
}

.nav-item-icon {
    width: 20px;
    height: 20px;
    opacity: 0.8;
}

.nav-item.active .nav-item-icon {
    opacity: 1;
}

.sidebar-footer {
    padding: var(--spacing-md);
    border-top: 1px solid var(--border-color);
}

.user-info {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-sm);
}

.user-avatar {
    width: 36px;
    height: 36px;
    border-radius: var(--radius-full);
    background: var(--bg-tertiary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 0.875rem;
    color: var(--accent-primary);
}

.user-details {
    flex: 1;
    min-width: 0;
}

.user-name {
    font-weight: 500;
    font-size: 0.875rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.user-role {
    font-size: 0.75rem;
    color: var(--text-muted);
}

/* --------------------------------------------------------------------------
   CARDS
   -------------------------------------------------------------------------- */
.card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
    transition: all var(--transition-base);
}

.card:hover {
    border-color: var(--text-muted);
    box-shadow: var(--shadow-md);
}

.card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-md);
    padding-bottom: var(--spacing-md);
    border-bottom: 1px solid var(--border-subtle);
}

.card-title {
    font-size: 1rem;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.card-body {
    /* Content area */
}

.card-footer {
    margin-top: var(--spacing-md);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--border-subtle);
}

/* --------------------------------------------------------------------------
   STAT CARDS
   -------------------------------------------------------------------------- */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--spacing-lg);
    margin-bottom: var(--spacing-xl);
}

.stat-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
    position: relative;
    overflow: hidden;
}

.stat-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 3px;
    background: var(--stat-color, var(--accent-primary));
}

.stat-icon {
    width: 44px;
    height: 44px;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: var(--spacing-md);
    background: rgba(88, 166, 255, 0.1);
    color: var(--stat-color, var(--accent-primary));
}

.stat-value {
    font-size: 2rem;
    font-weight: 700;
    font-family: var(--font-mono);
    line-height: 1;
    margin-bottom: var(--spacing-xs);
}

.stat-label {
    font-size: 0.875rem;
    color: var(--text-secondary);
}

.stat-trend {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-size: 0.75rem;
    margin-top: var(--spacing-sm);
}

.stat-trend.up {
    color: var(--accent-success);
}

.stat-trend.down {
    color: var(--accent-danger);
}

/* --------------------------------------------------------------------------
   QUEUE CARDS
   -------------------------------------------------------------------------- */
.queue-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
    gap: var(--spacing-lg);
}

.queue-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    overflow: hidden;
    transition: all var(--transition-base);
}

.queue-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-lg);
}

.queue-header {
    padding: var(--spacing-lg);
    background: var(--bg-tertiary);
    border-bottom: 1px solid var(--border-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.queue-name {
    font-weight: 600;
    font-size: 1.125rem;
}

.queue-status {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-size: 0.75rem;
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: var(--radius-full);
    background: rgba(63, 185, 80, 0.1);
    color: var(--accent-success);
}

.queue-status.warning {
    background: rgba(210, 153, 34, 0.1);
    color: var(--accent-warning);
}

.queue-status.danger {
    background: rgba(248, 81, 73, 0.1);
    color: var(--accent-danger);
}

.queue-body {
    padding: var(--spacing-lg);
}

.queue-stats {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: var(--spacing-md);
}

.queue-stat {
    text-align: center;
    padding: var(--spacing-md);
    background: var(--bg-secondary);
    border-radius: var(--radius-md);
}

.queue-stat-value {
    font-size: 1.5rem;
    font-weight: 700;
    font-family: var(--font-mono);
    color: var(--text-primary);
}

.queue-stat-label {
    font-size: 0.75rem;
    color: var(--text-muted);
    margin-top: var(--spacing-xs);
}

.queue-operators {
    margin-top: var(--spacing-md);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--border-subtle);
}

.queue-operators-title {
    font-size: 0.75rem;
    color: var(--text-muted);
    margin-bottom: var(--spacing-sm);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.operators-mini {
    display: flex;
    gap: var(--spacing-xs);
    flex-wrap: wrap;
}

.operator-dot {
    width: 10px;
    height: 10px;
    border-radius: var(--radius-full);
    background: var(--status-offline);
}

.operator-dot.available { background: var(--status-available); }
.operator-dot.busy { background: var(--status-busy); }
.operator-dot.paused { background: var(--status-paused); }
.operator-dot.ringing { background: var(--status-ringing); }

/* --------------------------------------------------------------------------
   OPERATOR STATUS PANEL
   -------------------------------------------------------------------------- */
.operator-panel {
    max-width: 600px;
    margin: 0 auto;
}

.status-selector {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-xl);
}

.status-btn {
    padding: var(--spacing-lg);
    border: 2px solid var(--border-color);
    border-radius: var(--radius-lg);
    background: var(--bg-card);
    cursor: pointer;
    transition: all var(--transition-fast);
    text-align: center;
}

.status-btn:hover {
    border-color: var(--text-muted);
    transform: translateY(-2px);
}

.status-btn.active {
    border-color: var(--btn-color, var(--accent-primary));
    background: rgba(88, 166, 255, 0.1);
}

.status-btn.available { --btn-color: var(--status-available); }
.status-btn.paused { --btn-color: var(--status-paused); }
.status-btn.offline { --btn-color: var(--status-offline); }

.status-btn.active.available { background: rgba(63, 185, 80, 0.1); }
.status-btn.active.paused { background: rgba(210, 153, 34, 0.1); }
.status-btn.active.offline { background: rgba(110, 118, 129, 0.1); }

.status-btn-icon {
    font-size: 2rem;
    margin-bottom: var(--spacing-sm);
}

.status-btn-label {
    color: #fff;
    font-weight: 600;
    font-size: 0.875rem;
}

/* Queue List for Operator */
.queue-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.queue-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--spacing-md) var(--spacing-lg);
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    transition: all var(--transition-fast);
}

.queue-item:hover {
    border-color: var(--text-muted);
}

.queue-item-info {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.queue-item-status {
    width: 12px;
    height: 12px;
    border-radius: var(--radius-full);
    background: var(--status-offline);
}

.queue-item-status.available { background: var(--status-available); }
.queue-item-status.busy { background: var(--status-busy); }
.queue-item-status.paused { background: var(--status-paused); }

.queue-item-name {
    font-weight: 500;
}

.queue-item-meta {
    font-size: 0.75rem;
    color: var(--text-muted);
}

.queue-item-controls {
    display: flex;
    gap: var(--spacing-sm);
}

/* --------------------------------------------------------------------------
   BUTTONS
   -------------------------------------------------------------------------- */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: 0.875rem;
    font-weight: 500;
    border-radius: var(--radius-md);
    border: 1px solid transparent;
    cursor: pointer;
    transition: all var(--transition-fast);
    text-decoration: none;
    white-space: nowrap;
}

.btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.btn-primary {
    background: var(--accent-primary);
    color: var(--text-inverse);
}

.btn-primary:hover:not(:disabled) {
    background: #79b8ff;
}

.btn-success {
    background: var(--accent-success);
    color: var(--text-inverse);
}

.btn-success:hover:not(:disabled) {
    background: #56d364;
}

.btn-warning {
    background: var(--accent-warning);
    color: var(--text-inverse);
}

.btn-danger {
    background: var(--accent-danger);
    color: white;
}

.btn-danger:hover:not(:disabled) {
    background: #ff6b61;
}

.btn-ghost {
    background: transparent;
    color: var(--text-secondary);
    border-color: var(--border-color);
}

.btn-ghost:hover:not(:disabled) {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.btn-sm {
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: 0.75rem;
}

.btn-lg {
    padding: var(--spacing-md) var(--spacing-lg);
    font-size: 1rem;
}

.btn-icon {
    width: 36px;
    height: 36px;
    padding: 0;
}

/* --------------------------------------------------------------------------
   FORMS
   -------------------------------------------------------------------------- */
.form-group {
    margin-bottom: var(--spacing-md);
}

.form-label {
    display: block;
    font-size: 0.875rem;
    font-weight: 500;
    margin-bottom: var(--spacing-xs);
    color: var(--text-secondary);
}

.form-input,
.form-select {
    width: 100%;
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: 0.875rem;
    background: var(--bg-secondary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    transition: all var(--transition-fast);
}

.form-input:focus,
.form-select:focus {
    outline: none;
    border-color: var(--accent-primary);
    box-shadow: 0 0 0 3px rgba(88, 166, 255, 0.1);
}

.form-input::placeholder {
    color: var(--text-muted);
}

.form-help {
    font-size: 0.75rem;
    color: var(--text-muted);
    margin-top: var(--spacing-xs);
}

.form-error {
    font-size: 0.75rem;
    color: var(--accent-danger);
    margin-top: var(--spacing-xs);
}

/* --------------------------------------------------------------------------
   TABLES
   -------------------------------------------------------------------------- */
.table-container {
    overflow-x: auto;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
}

.table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.875rem;
}

.table th,
.table td {
    padding: var(--spacing-md);
    text-align: left;
    border-bottom: 1px solid var(--border-subtle);
}

.table th {
    background: var(--bg-tertiary);
    font-weight: 600;
    color: var(--text-secondary);
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.table tr:last-child td {
    border-bottom: none;
}

.table tr:hover td {
    background: var(--bg-hover);
}

/* --------------------------------------------------------------------------
   STATUS BADGES
   -------------------------------------------------------------------------- */
.badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: 0.75rem;
    font-weight: 500;
    border-radius: var(--radius-full);
    background: var(--bg-tertiary);
    color: var(--text-secondary);
}

.badge-available {
    background: rgba(63, 185, 80, 0.15);
    color: var(--status-available);
}

.badge-busy {
    background: rgba(248, 81, 73, 0.15);
    color: var(--status-busy);
}

.badge-paused {
    background: rgba(210, 153, 34, 0.15);
    color: var(--status-paused);
}

.badge-offline {
    background: rgba(110, 118, 129, 0.15);
    color: var(--status-offline);
}

.badge-ringing {
    background: rgba(163, 113, 247, 0.15);
    color: var(--status-ringing);
}

/* Status dot indicator */
.status-dot {
    width: 8px;
    height: 8px;
    border-radius: var(--radius-full);
    background: var(--status-offline);
    display: inline-block;
}

.status-dot.available { background: var(--status-available); }
.status-dot.busy { background: var(--status-busy); }
.status-dot.paused { background: var(--status-paused); }
.status-dot.offline { background: var(--status-offline); }
.status-dot.ringing { background: var(--status-ringing); }

/* Pulsing animation for active states */
.status-dot.available,
.status-dot.ringing {
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

/* --------------------------------------------------------------------------
   MODAL
   -------------------------------------------------------------------------- */
.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.7);
    backdrop-filter: blur(4px);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    opacity: 0;
    visibility: hidden;
    transition: all var(--transition-base);
}

.modal-overlay.active {
    opacity: 1;
    visibility: visible;
}

.modal {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-xl);
    width: 100%;
    max-width: 500px;
    max-height: 90vh;
    overflow: hidden;
    transform: scale(0.95);
    transition: transform var(--transition-base);
}

.modal-overlay.active .modal {
    transform: scale(1);
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--spacing-lg);
    border-bottom: 1px solid var(--border-color);
}

.modal-title {
    font-size: 1.125rem;
    font-weight: 600;
}

.modal-close {
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: var(--radius-md);
    background: transparent;
    border: none;
    color: var(--text-muted);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.modal-close:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.modal-body {
    padding: var(--spacing-lg);
    overflow-y: auto;
    max-height: 60vh;
}

.modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: var(--spacing-sm);
    padding: var(--spacing-lg);
    border-top: 1px solid var(--border-color);
}

/* --------------------------------------------------------------------------
   PAUSE REASONS SELECTOR
   -------------------------------------------------------------------------- */
.pause-reasons {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: var(--spacing-sm);
}

.pause-reason-btn {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-md);
    background: var(--bg-secondary);
    border: 2px solid var(--border-color);
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: all var(--transition-fast);
    text-align: left;
}

.pause-reason-btn:hover {
    border-color: var(--text-muted);
}

.pause-reason-btn.selected {
    border-color: var(--accent-warning);
    background: rgba(210, 153, 34, 0.1);
}

.pause-reason-color {
    width: 12px;
    height: 12px;
    border-radius: var(--radius-sm);
    flex-shrink: 0;
}

.pause-reason-name {
    font-size: 0.875rem;
    font-weight: 500;
}

/* --------------------------------------------------------------------------
   ALERTS & NOTIFICATIONS
   -------------------------------------------------------------------------- */
.alert {
    padding: var(--spacing-md) var(--spacing-lg);
    border-radius: var(--radius-md);
    display: flex;
    align-items: flex-start;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-md);
}

.alert-info {
    background: rgba(88, 166, 255, 0.1);
    border: 1px solid rgba(88, 166, 255, 0.2);
    color: var(--accent-primary);
}

.alert-success {
    background: rgba(63, 185, 80, 0.1);
    border: 1px solid rgba(63, 185, 80, 0.2);
    color: var(--accent-success);
}

.alert-warning {
    background: rgba(210, 153, 34, 0.1);
    border: 1px solid rgba(210, 153, 34, 0.2);
    color: var(--accent-warning);
}

.alert-danger {
    background: rgba(248, 81, 73, 0.1);
    border: 1px solid rgba(248, 81, 73, 0.2);
    color: var(--accent-danger);
}

/* Toast notifications */
.toast-container {
    position: fixed;
    top: var(--spacing-lg);
    right: var(--spacing-lg);
    z-index: 1100;
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.toast {
    padding: var(--spacing-md) var(--spacing-lg);
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    min-width: 300px;
    animation: slideIn 0.3s ease;
}

.toast-success {
    border-left: 4px solid var(--accent-success);
}

.toast-success .toast-icon {
    color: var(--accent-success);
}

.toast-error {
    border-left: 4px solid var(--accent-danger);
}

.toast-error .toast-icon {
    color: var(--accent-danger);
}

.toast-warning {
    border-left: 4px solid var(--accent-warning);
}

.toast-warning .toast-icon {
    color: var(--accent-warning);
}

.toast-info {
    border-left: 4px solid var(--accent-primary);
}

.toast-info .toast-icon {
    color: var(--accent-primary);
}

.toast-icon {
    font-size: 1.25rem;
    flex-shrink: 0;
}

.toast-message {
    flex: 1;
}

@keyframes slideIn {
    from {
        transform: translateX(100%);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

@keyframes slideOut {
    from {
        transform: translateX(0);
        opacity: 1;
    }
    to {
        transform: translateX(100%);
        opacity: 0;
    }
}

/* --------------------------------------------------------------------------
   LOADING STATES
   -------------------------------------------------------------------------- */
.loading {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--spacing-xl);
}

.spinner {
    width: 32px;
    height: 32px;
    border: 3px solid var(--border-color);
    border-top-color: var(--accent-primary);
    border-radius: var(--radius-full);
    animation: spin 1s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

.skeleton {
    background: linear-gradient(90deg, var(--bg-tertiary) 25%, var(--bg-hover) 50%, var(--bg-tertiary) 75%);
    background-size: 200% 100%;
    animation: shimmer 1.5s infinite;
    border-radius: var(--radius-sm);
}

@keyframes shimmer {
    0% { background-position: -200% 0; }
    100% { background-position: 200% 0; }
}

/* --------------------------------------------------------------------------
   RESPONSIVE
   -------------------------------------------------------------------------- */
@media (max-width: 1024px) {
    .sidebar {
        transform: translateX(-100%);
        transition: transform var(--transition-base);
    }

    .sidebar.open {
        transform: translateX(0);
    }

    .main-content {
        margin-left: 0;
    }

    .stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (max-width: 768px) {
    .main-content {
        padding: var(--spacing-md);
    }

    .stats-grid {
        grid-template-columns: 1fr;
    }

    .queue-grid {
        grid-template-columns: 1fr;
    }

    .status-selector {
        grid-template-columns: 1fr;
    }

    .page-header {
        flex-direction: column;
        align-items: flex-start;
        gap: var(--spacing-md);
    }

    .modal {
        margin: var(--spacing-md);
        max-width: calc(100% - var(--spacing-xl));
    }

    .pause-reasons {
        grid-template-columns: 1fr;
    }
}

/* --------------------------------------------------------------------------
   UTILITIES
   -------------------------------------------------------------------------- */
.hidden { display: none !important; }
.flex { display: flex; }
.flex-col { flex-direction: column; }
.items-center { align-items: center; }
.justify-between { justify-content: space-between; }
.justify-center { justify-content: center; }
.gap-sm { gap: var(--spacing-sm); }
.gap-md { gap: var(--spacing-md); }
.gap-lg { gap: var(--spacing-lg); }
.mt-md { margin-top: var(--spacing-md); }
.mt-lg { margin-top: var(--spacing-lg); }
.mb-md { margin-bottom: var(--spacing-md); }
.mb-lg { margin-bottom: var(--spacing-lg); }
.text-center { text-align: center; }
.text-right { text-align: right; }
.w-full { width: 100%; }
.truncate {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}


/* --------------------------------------------------------------------------
   MOBILE NAVIGATION
   -------------------------------------------------------------------------- */
.mobile-menu-btn {
    display: none;
    position: fixed;
    top: var(--spacing-md);
    left: var(--spacing-md);
    z-index: 101;
    width: 44px;
    height: 44px;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    font-size: 1.5rem;
    cursor: pointer;
    align-items: center;
    justify-content: center;
}

.mobile-menu-btn:hover {
    background: var(--bg-hover);
}

.sidebar-overlay {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.5);
    z-index: 99;
}

.sidebar-overlay.active {
    display: block;
}

@media (max-width: 1024px) {
    .mobile-menu-btn {
        display: flex;
    }

    .sidebar {
        transform: translateX(-100%);
        transition: transform var(--transition-base);
    }

    .sidebar.open {
        transform: translateX(0);
    }

    .main-content {
        margin-left: 0;
        padding-top: calc(var(--spacing-xl) + 44px);
    }

    .page-header {
        padding-top: var(--spacing-md);
    }
}


/* ============================================================================
   DASHBOARD COMPACT STYLES - Add to existing style.css
   ============================================================================ */

/* --------------------------------------------------------------------------
   COMPACT STATS GRID
   -------------------------------------------------------------------------- */
.stats-grid-compact {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-lg);
}

.stat-card-compact {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: var(--spacing-md);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    transition: all var(--transition-fast);
}

.stat-card-compact:hover {
    border-color: var(--text-muted);
}

.stat-icon-compact {
    width: 36px;
    height: 36px;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
    flex-shrink: 0;
}

.stat-icon-compact.waiting { background: rgba(88, 166, 255, 0.15); }
.stat-icon-compact.success { background: rgba(63, 185, 80, 0.15); }
.stat-icon-compact.danger { background: rgba(248, 81, 73, 0.15); }
.stat-icon-compact.info { background: rgba(57, 197, 207, 0.15); }
.stat-icon-compact.purple { background: rgba(163, 113, 247, 0.15); }
.stat-icon-compact.warning { background: rgba(210, 153, 34, 0.15); }

.stat-content {
    min-width: 0;
}

.stat-value-compact {
    font-size: 1.25rem;
    font-weight: 700;
    font-family: var(--font-mono);
    line-height: 1.2;
}

.stat-label-compact {
    font-size: 0.7rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

/* --------------------------------------------------------------------------
   OPERATORS STATUS BAR
   -------------------------------------------------------------------------- */
.operators-bar {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: var(--spacing-sm) var(--spacing-md);
    margin-bottom: var(--spacing-lg);
    display: flex;
    align-items: center;
    gap: var(--spacing-lg);
}

.operators-bar-title {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.operators-bar-stats {
    display: flex;
    gap: var(--spacing-lg);
    flex-wrap: wrap;
}

.op-stat {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-size: 0.8rem;
    color: var(--text-secondary);
}

.op-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
}

.op-dot.available { background: var(--status-available); }
.op-dot.busy { background: var(--status-busy); }
.op-dot.paused { background: var(--status-paused); }
.op-dot.offline { background: var(--status-offline); }

/* --------------------------------------------------------------------------
   QUEUES SECTION
   -------------------------------------------------------------------------- */
.queues-section {
    margin-top: var(--spacing-lg);
}

.section-title {
    font-size: 1rem;
    font-weight: 600;
    margin-bottom: var(--spacing-md);
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.section-title .badge {
    font-size: 0.7rem;
    padding: 2px 8px;
}

.queue-grid-compact {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(360px, 1fr));
    gap: var(--spacing-md);
}

/* --------------------------------------------------------------------------
   COMPACT QUEUE CARDS
   -------------------------------------------------------------------------- */
.queue-card-compact {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    overflow: hidden;
    transition: all var(--transition-fast);
}

.queue-card-compact:hover {
    border-color: var(--text-muted);
    box-shadow: var(--shadow-md);
}

.queue-card-compact.active {
    border-color: var(--accent-primary);
    box-shadow: 0 0 0 1px var(--accent-primary);
}

.queue-card-compact.warning {
    border-color: var(--accent-warning);
    box-shadow: 0 0 0 1px var(--accent-warning);
}

.queue-card-compact.critical {
    border-color: var(--accent-danger);
    box-shadow: 0 0 0 1px var(--accent-danger);
    animation: pulse-border 2s infinite;
}

@keyframes pulse-border {
    0%, 100% { box-shadow: 0 0 0 1px var(--accent-danger); }
    50% { box-shadow: 0 0 8px 2px rgba(248, 81, 73, 0.4); }
}

.queue-header-compact {
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--bg-tertiary);
    border-bottom: 1px solid var(--border-subtle);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.queue-name-compact {
    font-weight: 600;
    font-size: 0.95rem;
}

.queue-live-stats {
    display: flex;
    gap: var(--spacing-xs);
}

.live-badge {
    font-size: 0.65rem;
    padding: 2px 6px;
    border-radius: var(--radius-full);
    font-weight: 500;
}

.live-badge.waiting {
    background: rgba(248, 81, 73, 0.15);
    color: var(--accent-danger);
}

.live-badge.active {
    background: rgba(88, 166, 255, 0.15);
    color: var(--accent-primary);
}

.live-badge.idle {
    background: rgba(110, 118, 129, 0.15);
    color: var(--text-muted);
}

/* --------------------------------------------------------------------------
   QUEUE STATS ROW
   -------------------------------------------------------------------------- */
.queue-stats-row {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1px;
    background: var(--border-subtle);
    border-bottom: 1px solid var(--border-subtle);
}

.queue-stat-mini {
    background: var(--bg-card);
    padding: var(--spacing-sm);
    text-align: center;
}

.queue-stat-mini .stat-num {
    font-size: 1rem;
    font-weight: 600;
    font-family: var(--font-mono);
    display: block;
}

.queue-stat-mini .stat-num.success { color: var(--accent-success); }
.queue-stat-mini .stat-num.danger { color: var(--accent-danger); }

.queue-stat-mini .stat-lbl {
    font-size: 0.6rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

/* --------------------------------------------------------------------------
   QUEUE MEMBERS (Operators)
   -------------------------------------------------------------------------- */
.queue-members-compact {
    padding: var(--spacing-sm) var(--spacing-md);
    border-bottom: 1px solid var(--border-subtle);
}

.queue-members-empty {
    padding: var(--spacing-sm) var(--spacing-md);
    color: var(--text-muted);
    font-size: 0.75rem;
    text-align: center;
}

.members-title {
    font-size: 0.65rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: var(--spacing-xs);
}

.members-grid {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
}

.member-chip {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 2px 8px;
    border-radius: var(--radius-full);
    font-size: 0.7rem;
    background: var(--bg-tertiary);
    border: 1px solid var(--border-subtle);
    transition: all var(--transition-fast);
}

.member-chip.available {
    background: rgba(63, 185, 80, 0.1);
    border-color: rgba(63, 185, 80, 0.3);
}

.member-chip.busy {
    background: rgba(248, 81, 73, 0.1);
    border-color: rgba(248, 81, 73, 0.3);
}

.member-chip.paused {
    background: rgba(210, 153, 34, 0.1);
    border-color: rgba(210, 153, 34, 0.3);
}

.member-chip.ringing {
    background: rgba(163, 113, 247, 0.1);
    border-color: rgba(163, 113, 247, 0.3);
    animation: pulse 1s infinite;
}

.member-chip.offline {
    opacity: 0.5;
}

.member-status-icon {
    font-size: 0.6rem;
}

.member-name {
    max-width: 80px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.member-calls {
    background: var(--bg-hover);
    padding: 0 4px;
    border-radius: var(--radius-sm);
    font-size: 0.6rem;
    color: var(--text-muted);
}

/* --------------------------------------------------------------------------
   CALLERS IN QUEUE
   -------------------------------------------------------------------------- */
.queue-callers {
    padding: var(--spacing-sm) var(--spacing-md);
    background: rgba(248, 81, 73, 0.05);
}

.callers-title {
    font-size: 0.7rem;
    font-weight: 600;
    color: var(--accent-danger);
    margin-bottom: var(--spacing-xs);
}

.callers-list {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.caller-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: 4px 8px;
    background: var(--bg-card);
    border-radius: var(--radius-sm);
    font-size: 0.75rem;
}

.caller-position {
    font-weight: 600;
    color: var(--accent-danger);
    min-width: 20px;
}

.caller-id {
    flex: 1;
    font-family: var(--font-mono);
    color: var(--text-secondary);
}

.caller-wait {
    font-family: var(--font-mono);
    color: var(--text-muted);
}

.caller-wait.long {
    color: var(--accent-danger);
    font-weight: 600;
}

/* --------------------------------------------------------------------------
   EMPTY STATE
   -------------------------------------------------------------------------- */
.empty-state {
    text-align: center;
    padding: var(--spacing-xl);
    color: var(--text-secondary);
}

.empty-state p {
    margin-bottom: var(--spacing-sm);
}

/* === MEMBERS ACCORDION (Dashboard) === */
.members-accordion-toggle {
    display: flex;
    justify-content: space-between;
    align-items: center;
    cursor: pointer;
    padding: 6px 8px;
    border-radius: var(--radius-md);
    transition: background var(--transition-fast);
    user-select: none;
}

.members-accordion-toggle:hover {
    background: var(--bg-tertiary);
}

.members-toggle-left {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.members-toggle-icon {
    font-size: 0.625rem;
    color: var(--text-muted);
    transition: transform 0.2s ease;
}

.members-toggle-summary {
    display: flex;
    gap: var(--spacing-sm);
    font-size: 0.75rem;
}

.members-accordion-body {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.3s ease;
}

.queue-members-compact.open .members-accordion-body {
    max-height: 500px;
    padding-top: var(--spacing-sm);
}

.queue-members-compact.open .members-toggle-icon {
    transform: rotate(90deg);
}

/* --------------------------------------------------------------------------
   RESPONSIVE ADJUSTMENTS
   -------------------------------------------------------------------------- */
@media (max-width: 1400px) {
    .stats-grid-compact {
        grid-template-columns: repeat(3, 1fr);
    }
}

@media (max-width: 1024px) {
    .stats-grid-compact {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .operators-bar {
        flex-direction: column;
        align-items: flex-start;
        gap: var(--spacing-sm);
    }
    
    .queue-grid-compact {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 768px) {
    .stats-grid-compact {
        grid-template-columns: 1fr;
    }
    
    .operators-bar-stats {
        gap: var(--spacing-md);
    }
    
    .queue-stats-row {
        grid-template-columns: repeat(2, 1fr);
    }
}


/* ================================================================
   CONTEXT SWITCHER - Tenant impersonation (solo contesto master)
   Aggiungere in fondo a assets/css/style.css
   ================================================================ */

.context-switcher {
    padding: var(--spacing-sm) var(--spacing-lg);
    border-bottom: 1px solid var(--border-color);
    background: rgba(88, 166, 255, 0.04);
}

.context-switcher-active {
    margin-bottom: var(--spacing-sm);
}

.context-switcher-banner {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-size: 0.6875rem;
    font-weight: 600;
    color: var(--accent-warning);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 4px;
}

.context-switcher-banner i {
    font-size: 0.75rem;
}

.context-switcher-current {
    display: flex;
    align-items: baseline;
    gap: var(--spacing-xs);
    padding: 6px 10px;
    background: rgba(210, 153, 34, 0.1);
    border: 1px solid rgba(210, 153, 34, 0.25);
    border-radius: var(--radius-md);
    margin-bottom: var(--spacing-sm);
}

.context-switcher-current strong {
    font-size: 0.8125rem;
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.context-switcher-current small {
    font-size: 0.6875rem;
    color: var(--text-muted);
    font-family: var(--font-mono);
}

.context-switcher-stop {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-xs);
    width: 100%;
    padding: 6px 10px;
    background: var(--bg-secondary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    color: var(--text-secondary);
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.15s ease;
}

.context-switcher-stop:hover {
    background: var(--bg-tertiary);
    border-color: var(--accent-primary);
    color: var(--accent-primary);
}

.context-select {
    width: 100%;
    padding: 8px 10px;
    background: var(--bg-secondary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    font-size: 0.8125rem;
    cursor: pointer;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
    appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%236e7681' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    padding-right: 28px;
}

.context-select:focus {
    outline: none;
    border-color: var(--accent-primary);
    box-shadow: 0 0 0 3px rgba(88, 166, 255, 0.15);
}

.context-select option {
    background: var(--bg-card);
    color: var(--text-primary);
    padding: 4px;
}

/* Banner di impersonation nella top bar (opzionale, più visibile) */
.impersonation-topbar {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-sm);
    padding: 6px var(--spacing-lg);
    background: linear-gradient(90deg, rgba(210,153,34,0.15), rgba(210,153,34,0.05));
    border-bottom: 1px solid rgba(210,153,34,0.3);
    font-size: 0.8125rem;
    color: var(--accent-warning);
    font-weight: 500;
}

.impersonation-topbar i {
    font-size: 0.875rem;
}

.impersonation-topbar strong {
    color: var(--text-primary);
}

.impersonation-topbar button {
    padding: 3px 10px;
    background: rgba(210,153,34,0.15);
    border: 1px solid rgba(210,153,34,0.3);
    border-radius: var(--radius-full);
    color: var(--accent-warning);
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.15s ease;
    margin-left: var(--spacing-sm);
}

.impersonation-topbar button:hover {
    background: var(--accent-warning);
    color: #fff;
}